If your order has not yet shipped, we may be able to update your delivery address. Please contact Customer Care as soon as possible. As our warehouse processes orders quickly, address changes cannot be guaranteed.

Once an order has been placed, we’re unable to make changes or add additional items. If you’d like to purchase more products, please place a new order.

You’ll receive an order confirmation email once your purchase has been successfully placed. When your order ships, you’ll receive a dispatch email with tracking details.

If you’ve received an incorrect item, please contact Customer Care within 7 days of delivery so we can resolve the issue quickly.

In some cases, items may be shipped separately. If you believe something is missing, please contact Customer Care within 7 days of receiving your order and we’ll be happy to help.

We’re sorry to hear that. Please contact our Customer Care team as soon as possible with your order number and photos of the issue so we can assist promptly.

In certain circumstances you may request a return for a refund or exchange.

Please review our Refund Policy before making any purchase. To begin a return, please reach out to our Customer Care team with your order number. Return shipping and any associated fees are the responsibility of the customer and will be deducted from the refund amount where applicable.

Yes. Sale items are final sale and cannot be returned or exchanged.

Refunds are processed once returned items are received and inspected. This typically occurs within 14 business days. Refunds are issued to the original payment method used at checkout.

Once processed, refunds usually appear:

• Credit cards: 2–5 business days
• PayPal: 1–2 business days

Please note some banks may only display refunds on your next statement.

Shipping charges from your original order are non-refundable. Return shipping costs are also the responsibility of the customer.

Unfortunately, we’re unable to refund any customs duties, taxes, or import fees incurred.

Returned items must be unused, undamaged, and in their original packaging. Items that do not meet these requirements may not be eligible for a refund.

Our products are tested by a third-party laboratory in line with the following standards:

• ASTMF963
• AS/NZS ISO 8124
• EN71

Children's Product Certificate (USA) or Product Technical File (UK/Aus) can be provided upon request. Please reach out to Customer Care.

You can reach our Customer Care team. We aim to respond within 1–2 business days.

Yes. Your privacy is important to us. All personal information is handled securely and in accordance with our Privacy Policy. We do not store credit card details, and your information is never sold or shared without consent.

We’d love to hear from you. We offer a discounted rate for our wholesale customers. Please reach out to our Customer Care team.

For marketing, PR, or collaboration enquiries, please reach out to our Customer Care team.

We accept Visa, Mastercard, Shop, American Express, and PayPal.

Prices are displayed and charged in AUD, Pound Sterling or USD, depending on your location. We’re unable to process payments in other currencies.

Orders shipped internationally (outside of the USA, UK or Australia) may be subject to customs duties or import taxes determined by your local authorities. These charges are the responsibility of the customer. For more information, we recommend contacting your local customs office.