Returns & Refunds

We want you to be happy with your Lil Spoiled purchase. This policy explains our change-of-mind returns, damaged or faulty items and any additional rights that may apply depending on where you live.

30-Day Change-of-Mind Returns

We offer change-of-mind returns for 30 days after you receive your order.

To be eligible for a change-of-mind return:

• You must request the return within 30 days of receiving your order.

• The item must be unused and in the same condition in which you received it.

• The item must be returned with its original packaging.

• If the product was supplied sealed or wrapped, it must remain unopened, except where applicable law gives you additional rights.

• You must provide your order number or other proof of purchase.

Once your return has been approved, the item must be sent back within 14 days unless we agree otherwise or applicable law provides a different timeframe.

Change-of-Mind Shipping Costs

For change-of-mind returns:

• Original shipping charges are non-refundable, except where required by applicable law.

• You are responsible for the cost of returning the item to us.

• We do not charge a restocking fee.

• We recommend using a tracked shipping service, as we cannot be responsible for return parcels that are lost in transit.

These conditions apply only to change-of-mind returns and do not limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise protected by applicable consumer law.

How to Start a Return

To request a return, please contact us at hello@lilspoiled.com before sending your item.

Please include your order number and the reason for your return.

If your return is accepted, we will provide instructions and the appropriate return address. Returns must be sent to the return location nominated by us.

Items returned without first requesting a return may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, faulty or if you have received the wrong item.

Please provide your order number and, where appropriate, photographs showing the issue so we can assess it.

If the item is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, refund, repair or other remedy.

Where we require a faulty, damaged or incorrectly supplied item to be returned, we will cover reasonable return shipping costs where required by applicable law.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Sale and Final Sale Items

Items purchased during a promotion or at a discounted price are eligible for our standard change-of-mind return policy unless they are expressly identified as Final Sale before purchase.

Items expressly marked Final Sale are not eligible for change-of-mind returns.

This does not affect any rights you may have if an item is faulty, damaged, incorrectly supplied or otherwise protected by applicable consumer law.

Gift cards are not eligible for change-of-mind returns except where required by law.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you can return the original item in accordance with this policy and place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

For an approved change-of-mind return, we will refund the purchase price of the returned item to your original payment method. Original shipping charges will not be refunded unless required by applicable law.

We aim to process approved refunds within 10 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact hello@lilspoiled.com.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Our 30-day change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

The conditions applying to change-of-mind returns, including requirements relating to original packaging and return timeframes, do not limit your rights to a remedy where goods fail to meet an applicable consumer guarantee.

United States Customers

Our 30-day change-of-mind return policy applies to orders shipped to the United States, subject to any additional rights provided under applicable federal, state or local law.

For change-of-mind returns, customers are responsible for return shipping and original shipping charges are non-refundable.

There is no restocking fee.

Items purchased on sale or with a promotional discount remain eligible for change-of-mind returns unless they were clearly identified as Final Sale before purchase.

Where federal, state or local consumer law provides you with rights that are greater than those described in this policy, those rights will apply.

European Union Customers

If your purchase is covered by European Union consumer law, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods without providing a reason.

You must notify us of your decision to withdraw within the applicable 14-day period and return the goods within the timeframe required by applicable law.

You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning. We may be entitled to make a deduction for any reduction in value caused by handling beyond what is reasonably necessary.

Where the statutory right of withdrawal applies, we will refund the purchase price together with the cost of our standard outbound delivery option. If you selected a more expensive delivery service, such as express delivery, the additional delivery cost will not be refunded.

You are responsible for the direct cost of returning the goods unless we have agreed to pay those costs or applicable law requires us to do so.

These rights are separate from, and in addition to, our voluntary 30-day change-of-mind return policy.

United Kingdom Customers

If your purchase is covered by United Kingdom distance-selling consumer laws, you generally have the right to cancel an online purchase within 14 days of receiving the goods without providing a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

You may inspect the goods in the same way you reasonably could in a physical store. We may make a deduction from the refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.

Where the statutory cancellation right applies, we will refund the purchase price together with the cost of our standard outbound delivery option. Additional amounts paid for express or premium delivery are not refundable beyond the cost of standard delivery.

You are responsible for the cost of returning the goods unless we have agreed to pay those costs or applicable law requires otherwise.

These rights are separate from, and in addition to, our voluntary 30-day change-of-mind return policy.

Contact Us

For return or refund questions, please contact:

hello@lilspoiled.com